Frequently asked questions
Where is Excel Auto Care?
Our workshop is at 1/40 Strong Avenue, Thomastown VIC 3074. Find directions and contact details on our contact page.
How do I book?
Use our online booking form or call 0435 601 689. Choose a service and include a short note about your vehicle and the work you need.
Is my preferred time automatically confirmed?
No. Your preferred time is a booking request. Please wait for our confirmation before arranging your drop-off.
What details do you need for a quote?
Start with the make, model, year and the work requested. Kilometres and service history help with scheduled maintenance. For a fault, describe the symptoms and when they happen. An inspection may be needed before a repair can be priced.
Can you service a vehicle that is still under warranty?
Manufacturer warranties generally allow a choice of repairer when servicing meets the manufacturer’s requirements. Extended warranties can have different conditions. Check the terms for your vehicle and discuss the scheduled work with us. ACCC guidance
Do you service every make and model?
Tell us your vehicle details and the work you need so we can confirm suitability. Specialist systems and vehicle types may require particular equipment or qualifications.
Do you provide loan cars or pickup and drop-off?
A loan car may be available, depending on availability. Ask when you book so we can check your dates.
How long will the work take?
Timing depends on the service, inspection findings and parts availability. Discuss your collection requirements when arranging the job. An arrival time and a completion time are different arrangements.
What happens if extra work is needed?
We explain the extra work and its cost first, and only go ahead once you approve it.
Which payment methods do you accept?
We accept cash and card.
How do I change or cancel a booking?
Call 0435 601 689 and provide your booking details. Refer to the booking terms for the applicable arrangements.
Can I bring parts or accessories I have bought elsewhere?
Yes. Contact us first with the vehicle and product details so we can check compatibility and the fitting work.
Parts you supply are not covered by our warranty, and labour is still charged if a supplied part turns out not to work. We can also supply the part for you, covered by our warranty.