Booking and service terms
Effective date: [OWNER CHECK OC-11: Insert approval date and legal business operator.]
These terms describe arrangements for bookings and workshop services at Excel Auto Care, 1/40 Strong Avenue, Thomastown VIC 3074. Contact 0435 601 689 if you need clarification before booking.
Appointment requests and confirmation
Provide accurate contact and vehicle details. Tell us about the work required and any relevant symptoms so the booking can be considered appropriately.
Drop-off and collection
Discuss arrival and collection arrangements with us. A booked arrival time does not by itself specify when diagnosis or repairs will be completed. Contact the workshop before arranging an out-of-hours drop-off.
Quotes and diagnostic work
The scope of a quote should identify the work, parts, labour and charges included. Diagnosis may be necessary before a repair can be quoted. Confirm any diagnostic fee or authorised assessment time before the work begins.
Additional work
Changing or cancelling a booking
Contact 0435 601 689 as soon as you need to change your arrangements. Have your name, vehicle details and booking time ready.
Parts and customer-supplied equipment
Discuss supplied parts or accessories with the workshop before booking. Compatibility and the installation scope must be agreed. Product and workmanship arrangements may depend on who supplies the equipment.
Offers and payment
An offer applies only to its stated work, eligible vehicles and conditions. Read the full offer before booking. Additional work should be discussed and authorised separately.
Consumer rights
These terms do not exclude rights and remedies that cannot lawfully be excluded under Australian Consumer Law. If you have a concern about work performed, contact us so we can discuss it. ACCC consumer-rights information.
Contact and personal information
Phone: 0435 601 689 Email: info@excelautocare.com.au
Read our privacy policy for information about how personal information is handled.