About this policy
Excel Auto Care operates at 1/40 Strong Avenue, Thomastown VIC 3074. This policy explains how we handle personal information in connection with enquiries, bookings and workshop services.
Business operator: [OWNER CHECK OC-11: Insert legal entity name and ABN.]
Contact us at info@excelautocare.com.au or 0435 601 689 if you have a question about this policy.
Information we collect
We collect information you provide when you contact us, request a booking or arrange work. This may include your name, contact details, vehicle information, service history and information about the work requested.
We may also keep records needed to manage quotes, authorisations, invoices and customer communications.
How we collect and use information
Information may be supplied through our website, booking form, email, telephone or in person. We use it to respond to enquiries, arrange services, communicate about work and maintain relevant business records.
If required details are not supplied, we may be unable to process a particular request. You can contact us to discuss what information is necessary.
Online bookings and service providers
Our website uses a VEMAS booking form. Information submitted through that form is handled through the booking system to support your enquiry or appointment.
We may use service providers for functions such as website hosting, booking, email, payments or business administration. We may disclose information where required or authorised by law.
Website technology and marketing
Storage and retention
Access correction and privacy concerns
Contact info@excelautocare.com.au if you want to ask about information we hold, request a correction or raise a privacy concern. Include enough information for us to understand the request without sending unnecessary sensitive documents.
Changes to this policy
We may update this policy when our services or information-handling practices change. The current version will be published on this page with its effective date.
Editorial sources, not customer copy: OAIC privacy-policy guidance and OAIC small-business guidance. These inform the review checklist; they do not establish Excel Auto Care’s practices or legal status.